Acceptance and scope

By accessing or using a Service, creating an account, submitting a registration, signing an order, clicking an acceptance button, or making a payment, you acknowledge that you have read and agree to these Terms. If you do not agree, do not use the Services.

If you use a Service for an agency, employer, business, or other organization, you represent that you are authorized to accept these Terms for that organization. In that situation, you includes both you and the organization.

Certain agency services may be governed by a separately signed agreement. A signed agreement controls over these Terms to the extent of a direct conflict. These Terms do not alter procurement rules, public records duties, or other legal obligations that apply to a government customer.

Eligibility, authority, and accounts

You must be legally able to enter into this agreement. Unless a Service clearly permits otherwise, you must be at least 18 years old or the age of legal majority where you live. A parent, legal guardian, employer, or authorized agency representative may complete an activity when the Service expressly allows it.

You agree to provide accurate, current, and complete information and to update it when necessary. You may not impersonate another person, misstate your authority, create an account using false information, or submit a record that has been altered or obtained without authorization.

You are responsible for safeguarding usernames, passwords, access links, and other credentials issued to you. Accounts and individual access credentials may not be shared. Notify GovSource promptly if you believe an account or credential has been compromised.

Services and service specific agreements

GovSource Services may include:

The description, scope, timing, deliverables, access period, service limits, price, and support level for a purchase are stated in the applicable order, proposal, statement of work, registration page, or checkout. Marketing materials provide general information and do not expand a specific purchased scope unless the applicable order says so.

GovSource may improve or update a Service over time. We will not knowingly remove a material paid feature during its stated access period without providing a reasonable substitute, credit, or other remedy when required by the applicable agreement or law.

Refunds, rescheduling, transfers, and service changes

Refund eligibility is governed by the applicable order, registration terms, signed agreement, and the GovSource Refund Policy. Review those terms before purchasing. If they differ, the more specific written term for the purchased Service controls.

Unless specific written terms say otherwise, amounts may become nonrefundable after GovSource begins reviewing or processing files, creates a customized deliverable, reserves limited capacity, grants digital access, activates a portal, purchases materials, or begins another part of the requested work. This does not limit a right that cannot legally be waived.

A course, event, appointment, testing session, or service date may be changed because of instructor availability, facility issues, weather, public safety needs, insufficient enrollment, technology problems, or circumstances outside reasonable control. When practical, GovSource may provide a substitute date, format, instructor, transfer, credit, or other option consistent with the applicable terms.

Training, testing, assessments, and events

You agree to follow attendance, conduct, safety, technology, identification, testing, and completion requirements provided for a course, examination, assessment, event, or program. Completion, attendance, or participation does not guarantee a license, certification, employment outcome, continuing education credit, or acceptance by a third party unless the applicable Service expressly promises that result.

Testing and assessment content is confidential. You may not record, photograph, copy, transcribe, distribute, reconstruct, solicit, sell, or disclose questions, answers, scoring methods, security procedures, or protected testing content. GovSource may cancel a score, remove a participant, restrict future access, or notify an authorized organization when there is credible evidence of cheating, identity misuse, content theft, or another material testing violation.

Any score review, retest, appeal, certificate, attendance credit, or completion requirement is governed by the applicable program rules. Unless GovSource expressly agrees in writing, participants are responsible for travel, lodging, meals, equipment, internet access, and other personal expenses associated with participation.

Acceptable use and prohibited conduct

You may use the Services only for lawful, authorized purposes. You may not:

• Violate a law, regulation, court order, agency policy, contractual duty, or the rights of another person.
• Misrepresent your identity, qualifications, authority, records, results, affiliation, or purpose.
• Share account credentials, bypass access controls, probe system security, or attempt unauthorized access.
• Upload malicious code, interfere with a Service, overload systems, or disrupt another user.
• Scrape, crawl, harvest, monitor, or extract content or personal information through automated means without written permission.
• Use a Service to harass, threaten, discriminate, defraud, deceive, stalk, exploit, or harm another person.
• Upload content that is unlawful, infringing, defamatory, deceptive, obscene, or outside your authority to provide.
• Copy, disclose, sell, publish, or help another person obtain restricted course, assessment, testing, portal, or customer content.
• Use GovSource content, output, or data to train, benchmark, or improve another artificial intelligence model without written permission.
• Remove a copyright, trademark, confidentiality, attribution, or security notice.
• Reverse engineer, decompile, disassemble, or attempt to derive source code, models, prompts, rules, or nonpublic system logic except where law expressly permits it.

GovSource may use reasonable technical and administrative measures to investigate misuse, protect users, preserve system integrity, and enforce these Terms.

Intellectual property and permitted use

GovSource and its licensors own the Services and related content, including names, logos, designs, text, graphics, videos, manuals, study materials, course content, assessments, questions, reports, templates, portal elements, software, workflows, and compilations. These materials are protected by intellectual property and other laws.

Subject to payment and compliance with these Terms, GovSource grants you a limited, revocable, nonexclusive, nontransferable license to access and use the purchased Service during its authorized period for your personal use or your organization’s internal use, as applicable. No ownership right is transferred.

You may not reproduce, modify, publish, record, distribute, sublicense, sell, rent, commercialize, or create derivative works from protected GovSource material unless a written agreement expressly permits it. Any use of GovSource names, marks, or logos requires advance written permission, except for truthful nominative reference allowed by law.

User content, records, and submissions

You retain any ownership rights you have in documents, text, images, records, data, feedback, and other content you submit, referred to as User Content. You grant GovSource and its authorized providers a limited right to host, copy, process, transmit, format, display, and otherwise use User Content as reasonably necessary to provide, secure, support, document, and improve the requested Service and to comply with law.

You represent that you have the right and authority to submit User Content and authorize its processing. You are responsible for its accuracy, legality, and appropriateness and for obtaining any required permission or notice. Do not submit more sensitive information than the Service requests.

Feedback and suggestions may be used by GovSource without restriction or compensation, provided we do not publicly identify you as the source without permission. Customer confidential information remains subject to any applicable confidentiality agreement.

Third party services and links

The Services may link to or integrate with payment processors, form providers, scheduling services, video platforms, learning tools, agency websites, social networks, mapping tools, and other third party services. Their products, availability, security, content, and privacy practices are controlled by their respective operators and may be subject to separate terms.

GovSource is not responsible for an independently operated service merely because it is linked or integrated. A link does not mean that GovSource endorses every statement, product, or practice of the third party. Review the applicable terms and privacy notices before providing information or completing a transaction.

Privacy and electronic communications

The GovSource Privacy Policy explains how we collect, use, disclose, and protect personal information. By using a Service, you acknowledge that information may be processed as described in that policy and in any service specific privacy notice or agency authorization that applies.

You agree that GovSource may send electronic notices, receipts, records, disclosures, service messages, and other communications to the contact information you provide. You may unsubscribe from marketing emails through the link in the message. If recurring text messages are offered, you may opt out of promotional messages by replying STOP. Service, security, transaction, account, and legal notices may still be sent when appropriate.

Electronic acceptance, signatures, and records may be used to the extent permitted by law. Keep copies of documents important to you and maintain current contact information.

Suspension, termination, and effect of termination

You may stop using the Services at any time. Stopping use does not cancel an active subscription or eliminate an outstanding payment obligation. Follow the cancellation process described in Section 5 and any applicable order.

GovSource may restrict, suspend, or terminate access when reasonably necessary because of nonpayment, a material breach, suspected fraud, security risk, unlawful conduct, misuse of protected content, harm to another person, a customer or agency instruction, discontinuation of a Service, or a legal requirement. When practical and appropriate, we will provide notice and an opportunity to correct a curable issue.

Upon termination, your authorization to access the affected Service ends. Provisions that by their nature should continue will survive, including payment duties, ownership, confidentiality, disclaimers, liability limits, indemnification, dispute terms, and records needed for legal or operational purposes.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GOVSOURCE AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, LICENSORS, AND AUTHORIZED PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST OPPORTUNITY, LOSS OF DATA, BUSINESS INTERRUPTION, OR REPUTATIONAL HARM, ARISING FROM OR RELATED TO A SERVICE, EVEN IF ADVISED THAT SUCH DAMAGE MAY OCCUR.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF GOVSOURCE FOR A CLAIM ARISING FROM A PARTICULAR SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID GOVSOURCE FOR THAT SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. FOR A FREE SERVICE, THE MAXIMUM AGGREGATE LIABILITY WILL BE 100 UNITED STATES DOLLARS.

These limitations apply regardless of the legal theory and only to the extent permitted by applicable law. They do not limit liability that cannot legally be limited, including liability for fraud or willful misconduct where such a limitation is prohibited.

Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless GovSource and its owners, officers, employees, contractors, and agents from third party claims, damages, judgments, losses, liabilities, costs, and reasonable legal fees arising from:

• Your material breach of these Terms or an applicable service agreement.
• Your unlawful or unauthorized use of a Service.
• User Content you submit or direct GovSource to use.
• Your violation of another person’s rights or an applicable law.

This section does not require a government customer to assume an obligation that it is legally prohibited from assuming. GovSource may control the defense and settlement of a covered claim, and you agree to provide reasonable cooperation. GovSource will not settle a claim in a way that imposes a nonmonetary obligation on you without your consent.

General terms

Entire agreement and priority

These Terms and the applicable privacy notice, order, registration terms, proposal, statement of work, subscription disclosure, refund terms, and signed agreement form the agreement for the relevant Service. A more specific written term controls over a general term when there is a direct conflict.

Severability and waiver

If a provision is found unenforceable, it will be enforced to the greatest extent allowed and the remaining provisions will remain in effect. A failure to enforce a provision once is not a waiver of the right to enforce it later.

Assignment

You may not assign or transfer your rights or obligations without GovSource’s written consent. GovSource may assign these Terms as part of a merger, reorganization, financing, sale of assets, or transfer to an affiliate or successor, subject to applicable law and any signed customer agreement.

Events outside reasonable control

Neither party is responsible for delay caused by events outside its reasonable control, including severe weather, natural disaster, epidemic, war, civil unrest, labor disruption, government action, utility failure, internet or hosting outage, cyberattack, venue closure, transportation interruption, or similar event. Payment obligations for Services already delivered are not excused.

No third party beneficiaries

Except where a signed agreement expressly states otherwise, these Terms do not create enforceable rights for a person or entity that is not a party to the applicable agreement.

Changes to these Terms

GovSource may update these Terms as Services, technology, business practices, or legal requirements change. Updated Terms will be posted on this page with a revised effective or last updated date. If a change materially affects an active paid Service, GovSource may provide additional notice when required by the applicable agreement or law.

Updated Terms apply prospectively from their effective date. Continuing to use a Service after the effective date means you accept the revised Terms, except when separate consent is required by law or a signed agreement. The version in effect when a dispute arose will govern that dispute unless applicable law requires otherwise.

Contact GovSource

Contact GovSource with questions about these Terms, a subscription cancellation, an account, or a legal notice. Include your name, organization if applicable, the affected Service, and enough information for us to identify and respond to the request. Do not email passwords, payment card numbers, Social Security numbers, or confidential investigative information.